GET HELP
Welcome to SOUL Support! We’re here to ensure your experience with us is seamless and enjoyable. Below, you’ll find answers to common questions and ways to reach us if you need further assistance.
Frequently Asked Questions (FAQs)
1. Order Status & Tracking
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How can I track my order?
- Once your order is shipped, you’ll receive an email with a tracking link. You can also track your order through the "Track My Order" page.
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When will my order arrive?
- Delivery times vary based on your location and shipping method. Most orders are delivered within 5-7 business days.
2. Shipping & Delivery
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What are your shipping options?
- We offer standard, expedited, and international shipping. Shipping rates and estimated times are displayed at checkout.
- Do you ship internationally?
- Yes, we ship to select countries worldwide. Additional customs or duties may apply.
3. Returns & Exchanges
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What is your return policy?
- We accept returns within 5-10 days of delivery for unworn, undamaged shoes in their original packaging.
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How do I exchange an item?
- Exchanges are easy! Contact us with your order number and details about the product you wish to exchange.
4. Product Information
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How do I find the right shoe size?
- Refer to our Size Guide for detailed measurements and tips on finding the perfect fit.
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Are your shoes vegan or eco-friendly?
- We’re proud to offer a range of sustainable and vegan-friendly options. Look for the “Eco” or “Vegan” labels on product pages.
Need Further Assistance?
Contact Us
If you need help with anything else, feel free to reach out! Our support team is here to assist you.
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Sale Department: sale@store-domain.com
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Customer Service: cs@store-domain.com
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Inquire: inquire@store-domain.com
Visit Our Store
We’d love to see you in person! Visit us at:
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Address: 75 Brown St, Paddington NSW 2021, Australia
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Store Hours: Monday - Friday: 8:00 AM - 8:30 PM. Saturday - Sunday: 8:30 AM - 6:30 PM.
Additional Resources
Thank you for choosing SOUL! We’re always here to help you put your best foot forward.
