CUSTOMER SERVICE

At SOUL, we’re committed to providing top-notch service to ensure your shopping experience is nothing short of exceptional. Below, you’ll find information on how we support you at every step of your journey with us.

 

Our Promise to You

We aim to deliver quality products and outstanding service to meet your needs. Whether you’re shopping online or visiting us in-store, your satisfaction is our priority.

 

How We Can Help

1. Order Assistance

Placing an Order: Need help choosing the perfect pair of shoes? Reach out to our team for expert advice.

Order Modifications: If you need to update your order details, contact us within 24 hours of purchase.

2. Shipping & Delivery

Reliable Shipping Options: Choose from standard, expedited, or international shipping to suit your schedule.

Real-Time Tracking: Stay updated on your delivery status with our tracking system.

3. Returns & Exchanges

Hassle-Free Returns: We accept returns within 7 days of purchase. Learn more about our Return Policy.

Easy Exchanges: If you need a different size or style, we’re here to help.

4. Product Support

Care Instructions: Keep your shoes looking great with our Care Tips Guide.

Sizing Guidance: Check our Size Chart for detailed fitting advice.